Processing Time

Orders placed before 1pm Eastern Time are processed and shipped the same business day. You can always expect superior processing and on-time delivery from your friends at ONO.

Flat-rate Shipping

ONO Tea Flat Rate shipping is $5 to anywhere in the US - via trackable, insured, UPS Delivery or USPS Priority. Currently we do not offer shipping upgrades, but are looking to add it in the near future.

Exceptions: Orders placed to Alaska, Hawaii, APO/FPO, and PO boxes must ship USPS Priority and will accrue a $3.00 surcharge above the Flat Rate.

Return Policy

Unconditional satisfaction guaranteed. Yes!

ONO Tea wants you to be ecstatic about your total experience with us and our products. As such we offer a 30 day refund or exchange on all products save for tea samples if you are not happy for any reason.

If the problem was our mistake we will happily refund shipping.

To return an item within 30 days of purchase, simply indicate the reason for your return on your invoice, include it with your return and wrap the package securely. For your protection, we recommend that you use Fedex or Insured USPS Parcel Post.

If you do not have your invoice copy, please indicate your name, address, order number and reason for the return on a separate piece of paper.

Send returns to:

ONO, inc
Attn: Returns
41643 Mitchell Rd
Novi, MI 48334

Please note that we can refund shipping costs only if the return is a result of our error.